Refund policy

Return & Refund Policy

Last Updated: June 11, 2026

No Returns on Digital Products

Due to the nature of digital products, all sales are final. Once a digital product has been purchased, delivered, downloaded, or accessed, it cannot be returned.

As our products are delivered electronically and cannot be physically returned, we do not offer returns, exchanges, or refunds for reasons such as:

  • Change of mind

  • Accidental purchases

  • Purchasing the wrong product

  • Lack of use

  • Failure to read the product description

  • Buyer remorse

  • Compatibility issues where system requirements were disclosed prior to purchase

  • Personal preference regarding product design, content, or functionality


Exceptions Reviewed on a Case-by-Case Basis

While our policy is that all sales are final, we understand that exceptional circumstances may arise. We reserve the right, at our sole discretion, to review and consider refund requests in situations including:

  • Duplicate purchases of the same product

  • Technical issues that prevent access to the product and cannot be resolved by our support team

  • Corrupted or incomplete files that cannot be replaced

  • Receipt of a product materially different from what was advertised

Submitting a refund request does not guarantee approval. Each request will be evaluated individually, and any decision regarding a refund, replacement, store credit, or other resolution will be made at our sole discretion.


Requesting a Review

If you believe your situation qualifies for review, you must contact us within 14 days of purchase at:

Email: [Insert Email Address]

Please include:

  • Your order number

  • Product name

  • Date of purchase

  • Detailed description of the issue

  • Any relevant screenshots or supporting documentation

Failure to provide sufficient information may result in the request being denied.


Chargebacks

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Filing a chargeback without first attempting to resolve the issue with us may result in the suspension or termination of access to purchased products and future services.


Consumer Rights

Nothing in this policy is intended to limit or exclude any rights available under applicable consumer protection laws. Where required by law, we will honor all legally mandated remedies.


Policy Changes

We reserve the right to modify this Return and Refund Policy at any time without prior notice. Changes become effective immediately upon posting on our website.


BY Collective Co.
Email: bycollectiveco@gmail.com
Website: bycreativeco.com

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.